Thursday 29 October · Copenhagen · Nordic team
Good morning, Sofie. You clocked in at 07:58.
On time for the 5th day in a row. Four of six service targets are green — one boost is waiting to bring the email queue back on target.
42 tickets this month
How tickets work
Attendance streak
On time today5days
in a row at or before 08:00
MonTueWedThuFri
Week streak tomorrow = +5 tickets
This month19 / 20 on-time check-ins · 95%
Back-on-target boost
Email response time · 11h vs 8h target
Clear 12 emails between 08:00 and 09:00 tomorrow and you're back inside target — at 2× tickets.
Now
11h avg · 47 waiting
→
Do
12 emails · 08:00–09:00
→
Get
+6 tickets · back on target
Boosts appear only when you're under a target. Hit it, and the multiplier switches off again.
My service targets This week · updated 07:30
On targetCloseBoost available
Active challenges
All 4 →Early Bird InboxToday
Warranty Week · Nordic3 days left
Cover Crew2 slots in SE
Two Swedish colleagues are out sick. Covering a 2-hour slot pays +5 tickets and keeps the Nordic queue green.
Solve It Here · Dealer referralsOctober
Nordic shared goal
LiveQ4 target · CSAT 86% across all four markets
84.4%
DK
85.1%
SE
83.4%
NO
86.2%
FI
82.9%
Hitting the shared goal pays +10 tickets to every agent in every market — no country wins alone.
Your contribution this weekCSAT 84% · 61 contacts
Covering Swedish queue2h · yesterday