Incentives · One currency for the whole Nordic team
Rewards & Tickets
Tickets are the single currency behind everything: attendance, service targets, challenges, covering for colleagues and proactive sales. One rule book for four markets, so a ticket earned in Finland is worth exactly the same as one earned in Denmark.
42 this month
131 this season
Attendance
15
19 on-time days + 1 week streak
Service targets
12
4 weekly KPI hits · 3 each
Challenges
10
Early Bird · Warranty Week
Cover & sales
5
1 cover slot · 0 this month from sales
How to earn tickets
Same rules in DK · SE · NO · FI| Behaviour | What it supports | Tickets |
|---|---|---|
| On-time check-in At or before shift start | Attendance · staffing the morning peak | +1 / day |
| Full-week streak 5 on-time days in a row | Attendance | +5 |
| Weekly service target hit CSAT, FCR, AHT, email SLA, dealer referral, warranty attach | Service targets · 2027 / 2030 roadmap | +3 / KPI |
| Back-on-target boost Only while you're under a target | Getting people back on track, not just rewarding the top | 2× |
| Challenge rewards Team goal first, individual bonus second | Focused sprints on one KPI | +2 to +10 |
| Covering a colleague 2-hour slot, any market | Sick-day resilience · one Nordic queue | +5 / slot |
| Accepted proactive offer Extended warranty, service, accessories | Brand revenue · dealer referral down | +2 |
| Nordic shared goal reached Quarterly | Everyone, every market | +10 all |
Guardrail: tickets from sales are only paid when CSAT on the same contact is 4 or 5 out of 5 — proactive, never pushy.
My ticket ledger
OctoberWhat tickets turn into Open for decision — two models the tool supports out of the box
Model AConcept
Monthly Nordic draw
Every ticket is one entry in a monthly draw. More tickets, better odds — but anyone who showed up and tried has a real chance. Prizes announced Nordic-wide; winners from any market.
Simple to explain, keeps the long tail motivated
Fixed monthly budget, predictable cost
Draw can be streamed live to all four markets
Model BConcept
Reward shop
Tickets are spent on a catalogue: a late start, an extra day off, team lunch, equipment, charity donations. Agents choose what matters to them; balances roll over.
Every ticket has guaranteed value, nothing is "lost"
Catalogue can differ per market (local prizes, local rules)
Can be combined with Model A for a quarterly grand draw
The earning side above is fully designed. The redemption model (draw, shop or both), prize budget and prize list are decided together with the client before launch.