Competitions · Nordic-wide

Challenges

Short, focused sprints tied to a real service target. Every challenge is open to all four markets, and agents under target always earn double — so the people who need the push get the biggest reward.

Daily · Email response time Live now

Early Bird Inbox

Answer emails between 08:00 and 09:00 before the phones get busy. Every 10 emails cleared in the window earns a ticket — and the whole Nordic backlog shrinks before customers notice it.

+1 ticket per 10 emails answered 08:00–09:00
2× tickets if your email response time is above the 8h target
Counts for every market · 31 agents joined today
You: 7 / 12 emails todayBoost active · +6 at 12
IHELAKMK+27
Weekly · Proactive sales 3 days left

Warranty Week

A Nordic team goal: 120 extended warranties accepted across all markets this week. The team goal pays everyone; the top three sellers get a bonus on top.

+5 tickets to every agent when the Nordic team reaches 120
+10 tickets for the top 3 agents, any market
Each accepted warranty also pays the usual +2
Nordic: 86 / 120 · DK 24 · SE 31 · NO 17 · FI 14You: 4
Leading:IHIngrid H.NO9 accepted
Always on · Team resilience 2 open slots today

Cover Crew

When a colleague is sick, their queue doesn't wait. Any agent in any market can pick up a 2-hour slot. Today Sweden has two agents out and needs cover 13:00–15:00 and 15:00–17:00.

+5 tickets per 2-hour slot covered
Cross-market cover counts as an Assist on the leaderboard
Keeps the covered market's SLA green — and the Nordic shared goal on track
SE queue · 13:00–15:00 · chat + email · Swedish or English
SE queue · 15:00–17:00 · phone · SwedishNeeds Swedish
This month: 41 slots covered Nordic-wide · 0 SLA breaches on sick days +5 / slot
Monthly · Dealer referral rate Oct 1 – Oct 31

Solve It Here

Fewer customers sent to a dealer, more solved in first contact. Nordic target for October: referral rate from 16% to 12%. Every solved case the customer would otherwise have driven for counts.

+3 tickets per week your referral rate is at or under 12%
2× tickets while you're above 12% — the sprint is for you
Feeds the 2027 goal of 10% and the 2030 goal of 5%
Nordic: 16.0% → target 12%You: 16% · boost active
LBMVFN+19

Upcoming Announced one week ahead so every market can plan shifts

Fri 7 Nov · One dayUpcoming

Zero Backlog Friday

All four markets end the week with an empty email queue. +4 tickets to every agent in a market that hits zero before 16:00.

Nov 17 – Dec 12 · SeasonUpcoming

Winter Service Season

Robotic mowers go into storage. Proactive winter-service and blade offers on every relevant call, with a Nordic revenue goal and CSAT guardrail.

Completed · Oct 6–10Done

Setup Masterclass Week

First-contact resolution on robotic mower setup calls rose from 64% to 77% Nordic-wide. 38 agents earned 212 tickets. Winner: Aino K. (FI).

DKSENOFIall markets improved
Design principle: challenges are always about a shared Nordic number first, individual ranking second. Agents who are under target earn double, so a challenge never only rewards the people who were already winning.